Returns & Exchanges
At Canales Furniture, we want you to be completely satisfied with your home transformation, which is why we offer a comprehensive return policy for items in original condition within 30 days of delivery. Please note that special orders and clearance items are considered final sale and are not eligible for exchange or refund.
Initiate Your Request
Contact our customer service team via phone or email within 30 days of receiving your furniture to obtain a Return Authorization number.
Prepare for Inspection
Ensure your items are in original, unassembled condition and packed in their original manufacturer packaging to qualify for a full refund.
Schedule Pickup or Drop-off
Coordinate with our logistics team to schedule a professional pickup or bring your items back to any Canales Furniture showroom location.
Refund Processing
Once our warehouse team inspects and approves the returned merchandise, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing